Knowledge base
Most popular articles
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Troubleshooting two-factor authentication (2FA) access issues
Two-factor authentication (2FA) is an additional security measure designed to protect your Membe...
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How do I log in to the Members Area?
How to log in to the StocksTrader Web terminal 1. Open StocksTrader Web terminal. 2. Choose...
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Is two-factor authentication required to withdraw funds?
If you do not confirm two-factor authentication, you will not face issues with withdrawal. We st...
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Currency conversion in StocksTrader
When exchanging funds between different currency accounts on StocksTrader, the company’s inner e...
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At what margin level does a Stop Out occur in StocksTrader?
In the StocksTrader platform, the Stop Out level refers to the specific percentage of the margin...
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How to close an open position in the web terminal
1. Open the "Positions" tab. 2. Tap on the Unrealised P/L that is located under &q...
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Can StocksTrader trade for me?
StocksTrader does not provide a "trade-for-me" service or any default automated tradin...
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Do I need a phone number to withdraw funds?
A phone number is typically required for security and verification purposes, but unlike Passport...
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What to do if your phone number can’t be used for registration
If you enter your phone number and see an error, double-check that you entered it correctly in t...
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